Treatment Plans

Following an examination of your animal you have the option to request a treatment plan for the approximate cost of services, procedures, diagnostics, drugs and supplies recommended. The treatment plan will reflect only the initial treatments and may change based on your decisions and the specific needs of your pet.

Payment

Payment is required at the time of service.

If your pet is hospitalized, a treatment plan will be provided for you. A deposit of half of the estimate total is due prior to services being provided; the final payment is due when your pet is discharged.

If your pet is scheduled for surgery, a treatment plan will be provided for you. Full payment is required when your pet is discharged.

The treatments your pet receives is determined by your decisions, with consideration of your own financial resources. You have the right to decline any or all treatments suggested for your animal.

We accept cash, personal check, Master Card, VISA, AMEX, and Discover cards.

Available financing options include: CareCredit® and Scratchpay.

Links to both resources can be found on our website at www.willowrunvetclinic.com

Or contact one of our client service representatives at 717-464-3424

Insurance

If your pet is insured, please provide the name of the insurance company at the time of check-in. As the owner, you are responsible for payment to Willow Run Veterinary Clinic for the costs incurred and the insurance company will reimburse you based on your agreement with them.

To Receive Updates on Costs

A dedicated team of people will be working with you and your pet during your visit at our hospital. To receive an updated bill of your pet's treatments and services during the treatment process, please speak to one of our team members.

Policy Details

1. 24-Hour Cancellation Notice: We kindly request that you provide us with at least a 24-hour notice if you need to cancel or reschedule your appointment.

2. No Call/No Show Deposits: For clients who fail to provide a 24-hour cancellation notice or do not show up for their appointment, we will require a deposit to reschedule future appointments. This deposit will be forfeited in the event of another late cancellation or missed appointment.

We understand that unforeseen circumstances may arise and we strive to be flexible and accommodating whenever possible. However, this policy adjustment is necessary to ensure that all of our patients receive the care they need in a timely manner.

If you have any questions about this policy or need assistance rescheduling an appointment, please do not hesitate to contact our client service representative team at 717-464-3424.